{"id":3126,"date":"2017-12-18T12:45:46","date_gmt":"2017-12-18T12:45:46","guid":{"rendered":"https:\/\/konsument.gov.pl\/?page_id=3126"},"modified":"2026-09-16T11:21:25","modified_gmt":"2026-09-16T09:21:25","slug":"your-rights-in-poland","status":"publish","type":"page","link":"https:\/\/konsument.kpo.noinputsignal.com\/en\/knowledge-base\/your-rights-in-poland\/","title":{"rendered":"Your rights in Poland"},"content":{"rendered":"

Key Consumer Protection Statutes in Poland<\/strong><\/h1>\n
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Consumer protection in Poland is grounded in a combination of specialized consumer acts and general civil law, fully aligned with EU directives.<\/p>\n

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    Act of 30 May 2014 on Consumer Rights<\/b> (Ustawa o prawach konsumenta<\/i>) \u2013 Regulates distance contracts (online shopping), off-premises sales, statutory legal guarantees for non-conforming goods, and digital content\/services.<\/p>\n<\/li>\n

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    Civil Code of 23 April 1964<\/b> (Kodeks cywilny<\/i>) \u2013 Establishes general contract law, protects consumers against unfair contract terms (abusive clauses), and extends selected consumer rights to individual sole proprietors (JDG).<\/p>\n<\/li>\n

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    Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes<\/b> (Ustawa o pozas\u0105dowym rozwi\u0105zywaniu spor\u00f3w konsumenckich<\/i>) \u2013 Governs Alternative Dispute Resolution (ADR) frameworks and national dispute resolution entities in Poland.<\/p>\n<\/li>\n

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    Act of 9 May 2014 on Information on Prices of Goods and Services<\/b> (Ustawa o informowaniu o cenach towar\u00f3w i us\u0142ug<\/i>) \u2013 Enforces price display transparency, including the mandatory disclosure of the lowest price applied during the 30 days prior to a discount (EU Omnibus Directive).<\/p>\n<\/li>\n

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    Act of 24 November 2017 on Package Travel and Linked Travel Arrangements<\/b> (Ustawa o imprezach turystycznych i powi\u0105zanych us\u0142ugach turystycznych<\/i>) \u2013 Protects travellers booking holiday packages, defining organiser liability, cancellation rights, and insolvency coverage.<\/p>\n<\/li>\n

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    Act of 16 February 2007 on Competition and Consumer Protection<\/b> (Ustawa o ochronie konkurencji i konsument\u00f3w<\/i>) \u2013 Defines the powers of the President of UOKiK to combat collective consumer interest violations and unfair market practices.<\/p>\n<\/li>\n

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    Act of 23 August 2007 on Combating Unfair Commercial Practices<\/b> (Ustawa o przeciwdzia\u0142aniu nieuczciwym praktykom rynkowym<\/i>) \u2013 Prohibits misleading advertising, deceptive sales tactics, and aggressive commercial actions directed at consumers.<\/p>\n<\/li>\n

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    Act of 12 May 2011 on Consumer Credit<\/b> (Ustawa o kredycie konsumenckim<\/i>) \u2013 Regulates consumer credit agreements, financing, installment purchases, and early repayment rights.<\/p>\n<\/li>\n

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    Act of 16 April 1993 on Combating Unfair Competition<\/b> (Ustawa o zwalczaniu nieuczciwej konkurencji<\/i>) \u2013 Regulates Business-to-Business (B2B) fair trading practices and protects market competitors against unfair business conduct.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Key Consumer Protection Statutes in Poland Consumer protection in Poland is grounded in a combination of specialized consumer acts and general civil law, fully aligned with EU directives. Act of 30 May 2014 on Consumer Rights (Ustawa o prawach konsumenta) \u2013 Regulates distance contracts (online shopping), off-premises sales, statutory legal guarantees for non-conforming goods, and […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":3117,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3126","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages\/3126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/comments?post=3126"}],"version-history":[{"count":0,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages\/3126\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages\/3117"}],"wp:attachment":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/media?parent=3126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}