{"id":3120,"date":"2017-12-18T12:39:51","date_gmt":"2017-12-18T12:39:51","guid":{"rendered":"https:\/\/konsument.gov.pl\/?page_id=3120"},"modified":"2026-09-16T11:36:37","modified_gmt":"2026-09-16T09:36:37","slug":"your-rights-in-the-eu","status":"publish","type":"page","link":"https:\/\/konsument.kpo.noinputsignal.com\/en\/knowledge-base\/your-rights-in-the-eu\/","title":{"rendered":"Your rights in the EU"},"content":{"rendered":"

Your rights in the EU: Key Legislation<\/b><\/h2>\n
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European Union consumer law protects your rights when buying goods, subscribing to services, or travelling across EU Member States, Iceland, Liechtenstein, and Norway.<\/span><\/p>\n

1. Buying Goods, Digital Content & E-Commerce<\/b><\/p>\n

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    Directive (EU) 2019\/771<\/b> on certain aspects concerning contracts for the sale of goods.<\/p>\n<\/li>\n

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    Directive (EU) 2019\/770<\/b> on contracts for the supply of digital content and digital services.<\/p>\n<\/li>\n

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    Directive 2011\/83\/EU<\/b> on consumer rights (as amended by Directive (EU) 2019\/2161 – Omnibus Directive).<\/p>\n<\/li>\n

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    Regulation (EU) 2023\/988<\/b> on general product safety (GPSR).<\/p>\n<\/li>\n

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    Regulation (EU) 2022\/2065<\/b> on a Single Market for Digital Services (Digital Services Act – DSA).<\/p>\n<\/li>\n

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    Directive 2000\/31\/EC<\/b> on electronic commerce.<\/p>\n<\/li>\n<\/ul>\n

    2. Unfair Commercial Practices & Price Transparency<\/b><\/p>\n

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      Directive 2005\/29\/EC<\/b> concerning unfair business-to-consumer commercial practices (Unfair Commercial Practices Directive).<\/p>\n<\/li>\n

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      Directive 93\/13\/EEC<\/b> on unfair terms in consumer contracts.<\/p>\n<\/li>\n

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      Directive 98\/6\/EC<\/b> on consumer protection in the indication of the prices of products offered to consumers.<\/p>\n<\/li>\n<\/ul>\n

      3. Transport & Passenger Rights<\/b><\/p>\n

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      • \n

        Regulation (EC) No 261\/2004<\/b> on air passenger rights (denied boarding, delays, and cancellations).<\/p>\n<\/li>\n

      • \n

        Regulation (UE) 2021\/782<\/b> on rail passengers\u2019 rights and obligations.<\/p>\n<\/li>\n

      • \n

        Regulation (EU) No 181\/2011<\/b> concerning the rights of passengers in bus and coach transport.<\/p>\n<\/li>\n

      • \n

        Regulation (EU) No 1177\/2010<\/b> concerning the rights of passengers when travelling by sea and inland waterway.<\/p>\n<\/li>\n

      • \n

        Montreal Convention<\/b> for the unification of certain rules for international carriage by air.<\/p>\n<\/li>\n<\/ul>\n

        4. Travel, Accommodation & Timeshare<\/b><\/p>\n

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        • \n

          Directive (EU) 2015\/2302<\/b> on package travel and linked travel arrangements.<\/p>\n<\/li>\n

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          Directive 2008\/122\/EC<\/b> on the protection of consumers in respect of timeshare, long-term holiday products, resale, and exchange contracts.<\/p>\n<\/li>\n<\/ul>\n

          5. Financial Services<\/b><\/p>\n

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            Directive (EU) 2023\/2225<\/b> on credit agreements for consumers (Consumer Credit Directive).<\/p>\n<\/li>\n

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            Directive (EU) 2023\/2673<\/b> concerning financial services contracts concluded at a distance.<\/p>\n<\/li>\n<\/ul>\n

            6. Redress, ADR & Jurisdiction<\/b><\/p>\n

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              Directive 2013\/11\/EU<\/b> on alternative dispute resolution for consumer disputes (Consumer ADR Directive).<\/p>\n<\/li>\n

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              Regulation (EC) No 861\/2007<\/b> establishing a European Small Claims Procedure.<\/p>\n<\/li>\n

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              Regulation (EU) No 1215\/2012<\/b> on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Brussels I Recast).<\/p>\n<\/li>\n

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              Regulation (EC) No 593\/2008<\/b> on the law applicable to contractual obligations (Rome I).<\/p>\n<\/li>\n<\/ul>\n

              7. Enforcement & Collective Redress<\/b><\/p>\n

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                Directive (EU) 2020\/1828<\/b> on representative actions for the protection of the collective interests of consumers.<\/p>\n<\/li>\n

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                Regulation (EU) 2017\/2394<\/b> on cooperation between national authorities responsible for the enforcement of consumer protection laws (CPC Regulation).<\/p>\n<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                Your rights in the EU: Key Legislation European Union consumer law protects your rights when buying goods, subscribing to services, or travelling across EU Member States, Iceland, Liechtenstein, and Norway. 1. Buying Goods, Digital Content & E-Commerce Directive (EU) 2019\/771 on certain aspects concerning contracts for the sale of goods. Directive (EU) 2019\/770 on contracts […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":3117,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3120","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages\/3120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/comments?post=3120"}],"version-history":[{"count":0,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages\/3120\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/pages\/3117"}],"wp:attachment":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/media?parent=3120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}