{"id":2811,"date":"2017-11-22T16:28:55","date_gmt":"2017-11-22T16:28:55","guid":{"rendered":"https:\/\/konsument.gov.pl\/o-nas\/"},"modified":"2026-05-25T11:07:03","modified_gmt":"2026-05-25T09:07:03","slug":"about","status":"publish","type":"page","link":"https:\/\/konsument.kpo.noinputsignal.com\/en\/about\/","title":{"rendered":"About us"},"content":{"rendered":"

About us<\/h1>\n

Our mission<\/strong><\/h2>\n

The network of 29 European Consumer Centres (ECCs) empowers consumers to know their rights and to take full advantage of the opportunities the single market offers.<\/p>\n

The ECC-Net\u2018s legal experts assist consumers to solve their cross-border problems free of charge by providing strong legal expertise.<\/p>\n

The network offers a unique overview and reliable information about consumer affairs in the Internal Market which can be used for policy making in collaboration with European and national stakeholders.<\/p>\n

European Consumer Centre Network (ECC-Net)<\/h2>\n

The European Consumer Center Network “ECC-Net”<\/a>\u00a0is a network of 29 offices in the 27 EU Member States, Norway and Iceland. ECC’s are co-financed by the European Commission and national governments, as part of the European policy to assist every citizen in Europe to take advantage of the single market. The aim of the network is to provide free of charge help and advice to consumers on their cross-border purchases, whether online or on the spot within these 29 countries.<\/p>\n

Click here to watch how we work.<\/a><\/strong><\/p>\n

\"how<\/p>\n

The main objectives of the European Consumer Centre Network are as follows:<\/p>\n

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  1. Providing consumers with information<\/li>\n
  2. Assisting consumers with a complaint<\/li>\n
  3. Assisting consumers with a dispute<\/li>\n
  4. Organizing promotional activities<\/li>\n
  5. Contributing to ADR development<\/li>\n
  6. Networking and feedback<\/li>\n
  7. Cooperating with enforcement authorities<\/li>\n
  8. Collaborating with traders (associations or professional bodies)<\/li>\n
  9. Ensuring a uniformly high quality standardized service<\/li>\n<\/ol>\n

    European Consumer Centre (ECK) in Poland<\/h2>\n

    The European Consumer Centre in Poland (ECK) was founded in 2005, pursuant to agreement of the European Commission with the Office of Competition and Consumer Protection (the OCCP). The project is financed from the funds of the European Union and the Competition and Consumer Protection Office. ECC in Poland is a network member of European Consumer Centers (ECC-Net).<\/p>\n

    The ECC is not competent:<\/strong><\/h3>\n
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