{"id":9956,"date":"2019-08-01T12:37:28","date_gmt":"2019-08-01T10:37:28","guid":{"rendered":"https:\/\/konsument.gov.pl\/?page_id=9956"},"modified":"2026-09-14T15:25:53","modified_gmt":"2026-09-14T13:25:53","slug":"standard-shopping-consumer-rights","status":"publish","type":"guide","link":"https:\/\/konsument.kpo.noinputsignal.com\/en\/consumer-rights\/shopping-in-the-eu\/standard-shopping-consumer-rights\/","title":{"rendered":"Standard shopping &#8211; consumer rights"},"content":{"rendered":"<h1>Standard shopping<\/h1>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/07\/shop-2607121_960_720.jpg\" alt=\"\" width=\"722\" height=\"481\"><\/p>\n<h2><span style=\"font-size: 1rem; color: #333333;\">Shopping in physical stores comes with clear trader obligations, though rules regarding returns differ significantly from online shopping.<\/span><\/h2>\n<p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Trader&#8217;s Information Obligations<\/b> Before you complete a purchase in a physical store, the trader must provide key details in a clear manner (unless obvious from the context):<\/p>\n<ul data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Main Characteristics:<\/b> Essential features of the goods or services.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Trader Identity:<\/b> Business name, physical address, and contact details.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,2,0\"><b data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">Total Price:<\/b> Final price inclusive of all taxes, plus any mandatory additional fees.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,3,0\"><b data-path-to-node=\"7,3,0\" data-index-in-node=\"0\">Payment &amp; Delivery:<\/b> Agreed terms for payment, delivery, performance dates, and complaint handling procedures.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,4,0\"><b data-path-to-node=\"7,4,0\" data-index-in-node=\"0\">Legal Guarantee:<\/b> Reminders regarding your statutory rights concerning defective goods.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,5,0\"><b data-path-to-node=\"7,5,0\" data-index-in-node=\"0\">Contract Duration:<\/b> Terms for cancellation or auto-renewal for ongoing contracts.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,6,0\"><i data-path-to-node=\"7,6,0\" data-index-in-node=\"0\">Everyday Exemption:<\/i> Traders are exempt from these disclosure rules for minor everyday purchases executed immediately (e.g., buying groceries or a newspaper).<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">Right of Return (Withdrawal)<\/b><\/p>\n<ul data-path-to-node=\"9\">\n<li>\n<p data-path-to-node=\"9,0,0\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">No Statutory Cooling-Off Period:<\/b> Under EU and Polish law, there is <b data-path-to-node=\"9,0,0\" data-index-in-node=\"67\">no legal right<\/b> to return non-defective items bought in a physical store simply because you changed your mind.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,1,0\"><b data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">Voluntary Store Policy:<\/b> If a retailer accepts returns or exchanges for non-defective items, it is purely voluntary goodwill. The store determines its own terms (e.g., time limits, original receipt requirements, or issuing store credit instead of cash refunds)<\/p>\n<\/li>\n<\/ul>\n\n\n<h4 class=\"wp-block-heading\">Complaint\nwarranty and guarantee<\/h4>\n\n\n<p><a class=\"eck-button\" href=\"\/en\/complaint-warranty-and-guarantee\/\">More<\/a><\/p>\n\n\n<h4 class=\"wp-block-heading\">Time limits\nand legal basis<\/h4>\n\n\n<p><a class=\"eck-button\" href=\"\/en\/time-limits-and-legal-basis\/\">More<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Standard shopping Shopping in physical stores comes with clear trader obligations, though rules regarding returns differ significantly from online shopping. Trader&#8217;s Information Obligations Before you complete a purchase in a physical store, the trader must provide key details in a clear manner (unless obvious from the context): Main Characteristics: Essential features of the goods or [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","topic_area":[249],"class_list":["post-9956","guide","type-guide","status-publish","hentry","topic_area-shopping-in-the-eu"],"acf":{"primary_topic":249,"hero_image":null,"cta":null,"related_templates":null,"related_documents":null,"related_guides":null},"_links":{"self":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/guide\/9956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/guide"}],"about":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/types\/guide"}],"version-history":[{"count":0,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/guide\/9956\/revisions"}],"acf:term":[{"embeddable":true,"taxonomy":"topic_area","href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/topic_area\/249"}],"wp:attachment":[{"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/media?parent=9956"}],"wp:term":[{"taxonomy":"topic_area","embeddable":true,"href":"https:\/\/konsument.kpo.noinputsignal.com\/en\/wp-json\/wp\/v2\/topic_area?post=9956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}